Derive Systems is comprised of three dynamic automotive technology brands that focus on empowering customers to take control of their vehicles. Bully Dog, SCT Performance, and Derive VQ have long histories of developing customized solutions, including over two million successful software installations. Under our Enthusiast brands, Bully Dog is focused on more performance to handle challenging terrain and heavy payloads, while SCT Performance excels in performance and racing by providing enhanced calibrations. Under our Enterprise brand, Derive VQ is revolutionizing sustainability and safety for fleet management allowing companies to tailor their vehicles for the best performance.

The Role:

At Derive, Customer Success is the foundation of our company to ensure client’s delight, loyalty, and the best support in the industry. Our mission is to provide solutions genuinely and enthusiastically to clients to extract the maximum value from our products while ensuring client loyalty and experience.

Enterprise Customer Success Technicians are responsible for answering client’s questions, concerns, troubleshooting issues with devices or software as well as giving customers advice and direction on how to extract the most value out of our products and services.

Responsibilities:

  • Facilitate genuine interactions with our clients through phone and email.
  • Gather client data, document, and determine troubleshooting steps by evaluating and analyzing the symptoms.
  • Answer support questions related to Derive products, and connectivity between our products and computers or cellphones.
  • Remain in assigned queues, undistracted, and focused on the customer always
  • Follow specific requirements regarding logging customer interactions in our Customer Relationship Management (CRM) and other software. This includes very detailed notetaking, creating cases for calls, and acquiring all necessary information and files.

Minimum Requirements:

  • High school diploma or equivalent.
  • At least one year in customer service and/or call center environment.
  • Excellent Customer Service, phone etiquette, and professionalism.
  • Basic computer skills and troubleshooting. including drivers, USB, and internet connectivity.
  • 30 WPM or higher, ability to actively listen and type out key information at the same time.
  • Ability to clearly communicate verbally and written.

Preferred Requirements:

  • 3+ Years in Customer service or call center environments.
  • Detail oriented.
  • Automotive Inclined /Automotive Experience /Automotive Background.
  • 40 WPM or higher.
  • Ability to work from home and have access to high-speed internet.

This role can be based in the following states: CO, FL, or ID.

This position is eligible to participate in the company bonus, medical, dental, disability, paid time off, and 401(k) plans. Colorado's 2021 Equal Pay for Equal Work Act requires an estimated base range for this position: $13.00 - 16.00/hour. Actual range is based on fair market value of the role in the geography in which you live based on requirements of the job and your skills. This posted range is a good faith and reasonable estimate. Derive Systems reserves the right to adjust this range depending on the qualifications of the selected candidate.

Derive Systems provides equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local laws.